Upon Your Arrival
Please stay in your vehicle. You will receive a text message 15 minutes prior to your appointment. Click the link when you arrive TO CHECK IN OR give us a call. Once your stylist is ready, you will receive notification to enter the salon via text.
Level System and Pricing
Our stylist operate on a performance based level system. Pricing is based on guest satisfaction, educational advancements , demand of time, guest retention, and years of experience.
Policies
Cancellation Policy
We certainty understand life happens however to protect the livelihood of our stylists and to give maximum opportunity to all interested guests we kindly ask for a 48-hour notice if you are unable to keep your appointment. We require a $50 reservation fee for hair color services. This fee will be credited towards your services. Any appointment canceled less than 24-hours of the scheduled service time will forgo their reservation fee and be required to pay an additional $50 fee to book any future appointments. This also applies to guests that no show/no call. Guests that are habitually late, cancel without proper notice or no-show appointments may be required to prepay for 100% of their scheduled services before booking future appointments. Thank you for your understanding and support.
Late Arrivals
We try our best to accommodate all guests in a timely manner. Being late makes it challenging to effectively do that and provide a great experience for all our guests. If you are more than 15 minutes late, we may need to reschedule your appointment.
Refunds/Exchanges
We do not offer refunds for hair services, but we will happily work with you to make it right! Should you have any concerns about your service, please let us know within 7 days. We will do our best to achieve your goals at no additional charge. We offer full dollar amount returns on products purchased within 30 days. After 30 days, we will happily exchange or give a salon credit.
Children and Additional Guests
We love kids, families and friends, but for everyone’s safety and salon experience, we kindly ask that no visitors come with you to your appointment unless they have an appointment as well.
Payments and Gratuities
All payments are due at the time services are rendered. We accept cash, all major credit/debit cards and checks. Returned checks incur a $25 fee. Gratuities are always appreciated but never required. Our services are priced to properly compensate our stylists appropriately. Should you choose to gift your stylist with a tip, we prefer cash. We have envelopes at our front desk so they know it came from you. Friendly referrals are also a great way to show your stylist’s appreciation too.
Gift Certificates
Gift cards can be purchased for any dollar amount. All gift card purchases are valid one year from the date of purchase. They can be transferred to another person if you wish. They can be created here online at the gift certificate tab, mailed directly to you or purchased in a salon.